Prime One Technologies Return Department will determine the dollar amount
of the credit to be issued. If there is any discrepancy with quantity,
the credit will be based on the actual count of the product received. No
package is to be over 40 lbs. Customer must have Defective product separated
by SKU, and the RMA number must be written on the outside of the carton(s).
All returns are subject to inspection and company approval. Allow 2 weeks
for the Return Department to process returns. RMA NUMBERS WILL EXPIRE AFTER
30 DAYS.
DEFECTIVE PRODUCT: Customer must specify
every item being returned. If the customer has a large quantity of
one item that is defective, the Quality Control Department may ask
for samples to check before the RMA# is issued. This will be sent at
the customer’s
expense.
ORDER ERRORS: In the event of an ordering error, the customer has two
weeks from the purchase date to notify Prime One Technologies. Failure
to notify Prime One Technologies within the established timelines will
result in refusal of the return or a 25% restocking fee.
WARRANTY: Warranty policy does not cover
abuse, misuse, consequential damages, repairs not performed by a Prime
One Technician, improper installation, product with serial numbers
or labels removed or altered, product missing parts or normal wear
and tear. Such defective products will be returned at the customer’s
expense. All warranty items will be credited at the lowest price paid
by the customer. No stock balancing will be accepted.
NO PRICE PROTECTION: Promotional pricing is only available during the
promotion timeframe. Any product purchased prior to or after promotional
period will be charged at price point available on the day order was
placed. Due to variable cost, prices are subject to change at the discretion
of Prime One Technologies.
SORT RETURNS BY CATEGORY: We cannot accept returns unless they are sorted
and separated by product category. If customer requests that Prime One
sort returns, there will be a 25% restocking and sorting fee for all
products. This will be deducted from RMA credit total.
RETURN OF NON-Prime One Technologies PRODUCT: There will be no credit
issued for these products and the product will be disposed of. If a customer
continuously sends Non-Prime One Technologies product, an automatic restocking
fee will be charged on every return.
The following product categories have a 1-year Warranty covering all
manufacturer defects. Customer misuse or normal wear and tear is not
covered: Prime One Car Chargers, Cases/Pouches, Aftermarket Wall Chargers,
Aftermarket Batteries, Silicone Skins, Shield Covers, Hands free Ear
Buds, Memory Cards, ARMOR Cases, OEM Car Chargers and Travel Chargers.
Prime One Technologies BLUETOOTH RETURN
POLICY: All Bluetooth’s
are subject to a 1 year manufactures warranty. Please see below for warranty
procedures.
Jabra: Defective items can be returned
to Prime One Technologies for up to 1 year
True Blue: Defective items can be returned
to Prime One Technologies for up to 1 year.
Motorola: No returns. Consumer should
return defective pieces directly to Motorola.
BlueAnt: No returns. Consumer should
return defective pieces directly to BlueAnt.
Jawbone: No returns. Consumer should
return defective pieces directly to Jawbone.
Note: All Bluetooths not mentioned above
must be returned directly to the manufacturer. All Bluetooth products
must contain all accompanying accessories (i.e. chargers, clips,
manuals etc…) upon return.
Return Reminders:
· RMA # will expire within 30 Days
· RMA # must be written on outside of box/carton
· RMA form available in the CUSTOMER SERVICE section of the website
· All returns subject to inspection and company approval
· Allow 2 weeks for processing |
